Returns & Exchanges

fait a main PARIS guarantee to provide customers with the best quality service. Refer to the following list to determine the most appropriate return options after selecting please contact our Customer Care Team (info@faitamain.com) within the return period.

When returning merchandise, please fill out the "Returns / Exchanges Form", and then return the goods together with (recommended by express) our return address. If returned goods lost in transit, fait a main PARIS is not responsible; fait a main PARIS entitled to change the terms and conditions without prior notice in the case, and the right to refuse to replace the product; any dispute, fait a main PARIS will has the final decision.

HOW TO RETURN OR EXCHANGE

Making a return or exchange is easy. Just make sure you request a Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 14 days of receiving your order.

RECEIVING YOUR RMA

1. Click on the RETURN/EXCHANGE button and choose the reason why you want to send your item(s) back. If an item is faulty, please provide details why.

2. If you'd like to exchange an item because the fit isn't right, please provide details.

3. To request a refund, select how you would like to be credited. This needs to match the original payment method used.

4. You will then receive an email containing your RMA number.

Goods refund calculated

Under normal circumstances, fait a main PARIS will make a refund based on the purchase price of the goods when the guests at the time. In case of any dispute, fait a main PARIS will have the final decision.

Replace the size

Returned merchandise must be returned together with the original packaging and listing. The goods must be returned intact, without fouling, but unused, otherwise fait a main PARIS reserves the right to reject any replacement. We will replace the new goods size, and arrange to send again. Returned goods shipping by the customer burden.

Returned unopened merchandise

Returned unopened merchandise must be returned together with the original packaging and listing. The refund amount will be received on fait a main PARIS 14 working days after return to Bank transfer (Buyer) or Credit card/PayPal refund (overseas buyers) way to return; return the goods freight by the customer.

Please note that special goods do not provide return service.

Replace damaged or incomplete product

When merchandise is recognized as damaged, we will replace your new merchandise and arrange again sent. Users return the goods before, please provide the goods and get our photos to info@faitamain.com reply confirmation damaged, you can choose courier service (must provide proof of shipping or receipt), if not provided, then return departments will be rejected did not provide proof of all goods. The refund amount will be received on fait a main PARIS 14 working days after return to Bank transfer (Buyer) or Credit card/PayPal refund (overseas buyers) way to return; return the goods freight by the customer.

Return address:

UNIT 702A, 7/F
SUN CHEONG INDUSTRIAL BUILDING
1 CHEUNG SHUN STREET
LAI CHI KOK
KOWLOON
HONG KONG

Returns/ Exchanges form

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Returns/Exchanges

* Product Name:

* Product Code:

Quantity:

* Reason for Return:

	Other, please supply details
	Received Wrong Item

Please provide details


Product is opened:
Yes No

Enter the code in the box below:

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